Nuts and Bolts
Office hours
The Spice office is open Monday-Friday between 10am and 4pm. There is also a 24-hour answer phone, so please leave a message and we will get back to you when we are next in the office. An emergency mobile is also available on 07703 538 234.
How to join Spice
Simply join on-line, or if you can't wait to get started, you can join over the phone with your credit/debit card on 0118 972 4810. Alternatively complete and return the membership form enclosed in your enquiry pack along with your credit card details or completed direct debit mandate.
Booking onto events
You can book online 24 hours a day at the Spice website. Or you can ring us during office hours on 0118 972 4810.
You can check event availability, and whether we have received your booking - by looking at 'Current Bookings' on the Spice Thames Valley & Solent website.
Please note: Bookings are only secure when payment has been received. Never simply turn up at a Spice event as this is unfair to those who have taken the time to book and it may mean a wasted journey if we cannot accommodate you.
Late bookings
We do sometimes have slots available at the last minute due to cancellations etc. Please call the office on 0118 972 4810 for details and be ready to pay by credit'debit card to secure your place. Many events do sell out, so the best advice is to book early to avoid disappointment.
Confirmation of bookings/cancellations
Your booking is automatically confirmed on the web. Please go to 'My Details' to see the status of your account. We shall contact you in the rare instance that an the event has been cancelled. If you do require other confirmation please check the current bookings on the website.
If you can’t make it to an event
Please contact the Spice office if you cannot make an event. Other members may be left waiting for you to arrive, and team events such as sports evenings may depend on your attendance for even team numbers. If there is a wait list we will always try to sell your slot as we prefer events to go ahead full.
Our policy is that wherever possible, we will try to resell your place in order to give you a refund whatever the timescale, so do let us know if you can't make an event, even at short notice and we will do our best to help. If you simply do not turn up for an event without contacting us you will automaticaly forfeit all monies paid, and will be liable for any balance.
Please also see the Spice Cancellation Policy.
Guest policy
Spice is a membership organisation and guests are welcome on Spice events as an introduction to Spice. Guests pay a guest price - details appear in the event write-ups. We ask that guests only attend 3 events, after which time we expect them to become members - in the long run this can work our cheaper as they do not have to pay guest premiums.
Ex-members are excluded from the guest policy.
Contact details for someone you met on an event
Spice will send out limited contact information for purposes of lift share to weekend events where appropriate. We are unable to give out personal contact details for any other purpose. If you meet someone you like on an event please ensure you get their contact details.
Most importantly
Spice is all about enjoying yourself - so remember to have fun!!
